Frequently Asked Questions
Cancellations
Standard:
We have a 48-hour cancellation policy for all of our excursions. Up until 48 hours before check-in time, you may change your reservation or cancel it for a full refund. Cancellations made in less than 48 hours before check-in time, late arrivals, and “no-shows” will maintain a full charge. All cancellations must be made directly with Island Journeys by telephone or email.
This policy also applies to cruise ship passengers.
Groups of 10 or more guests:
Groups of 10 or more guests must cancel at least 2 weeks prior to the date of the excursion in order to receive a full refund.
Cancellations of groups made in less than 2 weeks prior to the excursion date will maintain a full charge on any spaces we are unable to resell. Guests that are no-shows or late arrivals will receive the full charge.
Weather Cancellations:
If we are forced to cancel a tour due to weather conditions, we will offer you the solution that best fits your needs and upon availability, including rescheduling to another date, booking another tour, or full refund. That said, be aware that we are the ones that determine cancellations due to weather conditions. Please do not make the mistake of deciding not to attend because you think the weather might not be acceptable, as you will still be charged if the excursion goes out. If you ever have a question about the weather conditions, please call us to confirm.
If we need to cancel an excursion due to weather conditions we will call to notify you as soon as possible, however please note that due to the sometimes unpredictable weather in the Caribbean, cancellations may be done the same day on site.
Final Note:
Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Consider that on the day of your excursion we will be there, on site, waiting, and ready to serve you. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding your space. Thank you for understanding!
Bookings & Payment
You can make a reservation online by clicking on the Book Now button on the page of each tour.
You can also call us at:
We recommend making reservations at least 2 or 3 days in advance.
We accept all major credit cards for reservations online or by phone. We are unable to hold or reserve spaces for any tour or activity without due payment.
Tips (optional) must be paid in cash directly to the tour guides or staff members.
Yes! We offer private tours. Please call us at (787) 978-8080 or visit our CONTACT US page to connect!
If you wish to show your gratitude for a job well done, our guides would certainly appreciate it! The most common way to tip workers in Puerto Rico is to give them 10% to 20% of your total fee.
If you had a good experience we highly recommend you leave us a review on Google. If you have a travel blog and would like to mention Island Journeys on your website we ask that you link to our website.
Transportation and Driving Directions
- Pick ups from Isla Verde are at The Royal Sonesta
- Pick ups from Ocean Park are at Kasalta Bakery
- Pick ups from Condado are at San Juan Marriott Resort & Stellaris Casino
- Pick ups from Miramar are at Hyatt Place San Juan
- Pick ups from Old San Juan are at Pier #6 (meet in front of the Seahorse Statue)
- Pick ups from Luquillo, Fajardo and Humacao are at CVS Fajardo
PICK UP WILL BE AT 9AM at Walgreens, 5984 Av. Isla Verde, Carolina, 00979, Puerto Rico. Walgreens
Please note that there is a 15 minute maximum wait period for your pick up, so it is very important that you are at the pickup location on time. If for any reason you are delayed, please contact Island Journeys main office at 787-978-8080.
SELF DRIVE/RENTAL CAR
Our Rainforest Tour without transportation will require a rental car, drive to our location using the directions below (also provided in your confirmation email). Take your time to enjoy the drive and explore more of Puerto Rico! Ask the crew for recommendations of places to eat and things to do after the tour.
Frutera Flores Frutera Flores
Tour Specific Questions
What Should I Wear / Bring?
*You will get completely submerged in water and most likely muddy on this tour.*
- Comfortable hiking clothes and/or bathing suit
- Closed-toed shoes with good grip for hiking on wet surfaces, and that provide support **(no crocs, sandals, water shoes or flip flops)**
- Water bottle
- Towel, change of clothes and dry shoes for after the tour
- Cash (tour guide gratuities not included, but appreciated)
- Cell phone on file (in the event we need to contact you or you need to contact us prior to the tour)
Is Dinner Included?
Dinner is not included in the price. It is important that you eat a good breakfast prior to your pick up. Dinner will be around 4:00pm. Light snacks and refreshments will be provided on both the Rainforest and Bio Bay tour.
Are There Any Restrictions?
**The difficulty level of this excursion is considered to be moderate to strenuous depending on your physical fitness level**. It is very important that you are in good physical condition in order to participate and enjoy yourself. The terrain in the rainforest can be muddy, slippery, uneven and include river-wading, climbing large rocks and steep inclines. The kayaking can be strenuous when the current is strong and requires upper body strength. This excursion is recommended for guests with an active lifestyle. It is a long, but fun-filled day!
⚠️The following guests cannot participate:
- Guests with neck, back, arm or leg problems or casts
- Guests with recent surgeries
- Pregnant women
- Guests who have epilepsy, heart conditions and/or dizziness
The maximum weight limit is 240 lbs per person and 425 lbs per kayak. Minimum age is 8 years old Maximum age is 70 years old. All guests must be able to communicate in English or Spanish. Guests that show signs of intoxication by drugs or alcohol will not be allowed to participate.
Please remember that it is your responsibility to notify us ahead of time with any concerns about your health or physical condition for the excursion.
SATURDAY TOUR DETAILS: Saturday’s tour is longer (approximately 1 additional hour) and more strenuous than Sunday – Friday. It’s very important that you are able to comply with all of the tour restrictions, have a strong physical fitness level and are able to bring your knees up to your chest.
Is There a Minimum Requirement for the Tour?**This excursion requires a minimum of at least eight guests requesting in order to provide the tour.** In the event this minimum is not met, we will call one or two days prior to the excursion to go over alternative options (i.e. reschedule for a different date or time that has the minimum requirement, payment options for a private excursion, or cancel without penalty).
What Should I Wear / Bring
*You will get completely submerged in water and most likely muddy on this tour.*
- Comfortable hiking clothes and/or bathing suit
- Closed-toed shoes with good grip for hiking on wet surfaces, and that provide support **(no crocs, sandals, water shoes or flip flops)**
- Water bottle
- Towel, change of clothes and dry shoes for after the tour
- Cash (tour guide gratuities not included, but appreciated)
- Cell phone on file (in the event we need to contact you or you need to contact us prior to the tour)
Are There Any Restrictions?
**The difficulty level of this excursion is considered to be moderate to strenuous depending on your physical fitness level**. It is very important that you are in good physical condition in order to participate and enjoy yourself. The terrain in the rainforest can be muddy, slippery, uneven and include river-wading, climbing large rocks and steep inclines. This excursion is recommended for guests with an active lifestyle.
⚠️The following guests cannot participate:
- Guests with neck, back, arm or leg problems or casts
- Guests with recent surgeries
- Pregnant women
- Guests who have epilepsy, heart conditions and/or dizziness
The maximum weight limit is 240 lbs. Minimum age is 8 years old Maximum age is 70 years old. All guests must be able to communicate in English or Spanish. Guests that show signs of intoxication by drugs or alcohol will not be allowed to participate.
Please remember that it is your responsibility to notify us ahead of time with any concerns about your health or physical condition for the excursion.
SATURDAY TOUR DETAILS: Saturday’s tour is longer (approximately 1 additional hour) and more strenuous than Sunday – Friday. It’s very important that you are able to comply with all of the tour restrictions, have a strong physical fitness level and are able to bring your knees up to your chest.
Is There a Minimum Requirement for the Tour?
**This excursion requires a minimum of at least eight guests requesting in order to provide the tour.** In the event this minimum is not met, we will call one or two days prior to the excursion to go over alternative options (i.e. reschedule for a different date or time that has the minimum requirement, payment options for a private excursion, or cancel without penalty).
Can I take a Taxi / Uber to the starting point?
NO. This tour requires a rental car. If you do not have a rental car, consider our Rainforest & BioBay Combo Tour or our Rainforest Tour with Transportation.
What Should I Wear / Bring
*You will get completely submerged in water and most likely muddy on this tour.*
- Comfortable hiking clothes and/or bathing suit
- Closed-toed shoes with good grip for hiking on wet surfaces, and that provide support **(no crocs, sandals, water shoes or flip flops)**
- Water bottle
- Towel, change of clothes and dry shoes for after the tour
- Cash (tour guide gratuities not included, but appreciated)
- Cell phone on file (in the event we need to contact you or you need to contact us prior to the tour)
Are There Any Restrictions?
**The difficulty level of this excursion is considered to be moderate to strenuous depending on your physical fitness level**. It is very important that you are in good physical condition in order to participate and enjoy yourself. The terrain in the rainforest can be muddy, slippery, uneven and include river-wading, climbing large rocks and steep inclines. This excursion is recommended for guests with an active lifestyle.
⚠️The following guests cannot participate:
- Guests with neck, back, arm or leg problems or casts
- Guests with recent surgeries
- Pregnant women
- Guests who have epilepsy, heart conditions and/or dizziness
The maximum weight limit is 240 lbs. Minimum age is 8 years old Maximum age is 70 years old. All guests must be able to communicate in English or Spanish. Guests that show signs of intoxication by drugs or alcohol will not be allowed to participate.
Please remember that it is your responsibility to notify us ahead of time with any concerns about your health or physical condition for the excursion.
SATURDAY TOUR DETAILS: Saturday’s tour is longer (approximately 1 additional hour) and more strenuous than Sunday – Friday. It’s very important that you are able to comply with all of the tour restrictions, have a strong physical fitness level and are able to bring your knees up to your chest.
Is There a Minimum Requirement for the Tour?
**This excursion requires a minimum of at least eight guests requesting in order to provide the tour.** In the event this minimum is not met, we will call one or two days prior to the excursion to go over alternative options (i.e. reschedule for a different date or time that has the minimum requirement, payment options for a private excursion, or cancel without penalty).
Our El Yunque Rainforest Tour includes a guided hike through the rainforest, snacks, parking, and the entry fee to El Yunque National Forest. You’ll experience breathtaking views, waterfalls, and the unique flora and fauna of Puerto Rico’s most famous rainforest.
Yes, Island Journeys offers private tours tailored to your interests. Whether you want to explore El Yunque, visit historic sites in San Juan, or embark on a bioluminescent bay tour, we can customize a tour just for you.
Booking a tour is easy! Visit our website, select your desired tour, and choose your preferred date. You can also contact us directly if you need assistance with the booking process.
Transportation is included in select tours, such as our PUERTO RICO RAINFOREST ADVENTURE WITH TRANSPORTATION, where we provide round-trip service from San Juan to El Yunque. Please check the specific tour details to see if transportation is included.
We recommend wearing comfortable hiking shoes and bringing a water bottle, sunscreen, insect repellent, and a camera. If you plan to swim in the waterfalls, don’t forget your swimsuit and a towel.
Many of our tours are family-friendly, including the El Yunque Rainforest Tour. We recommend checking the tour details for any age restrictions or contacting us if you have specific concerns.
Yes, we understand that plans can change. Please review our cancellation policy on our website or contact us directly for assistance with rescheduling or canceling your tour.
El Yunque Rainforest is beautiful year-round, but the dry season from December to April offers the best weather for hiking. However, even during the wet season, the rainforest is a spectacular sight with its lush greenery and flowing waterfalls.
Yes, we offer a variety of tours across Puerto Rico, including snorkeling excursions, bioluminescent bay tours, and cultural experiences in San Juan. Explore our website to see all available options.
The El Yunque Rainforest Tour typically lasts around 4-5 hours. This allows for plenty of time to explore the rainforest, take photos, and enjoy the natural beauty.
I have a question that’s not answered here…
Great, let’s hear it! Please call us at 1-787-978-8080 or visit our CONTACT US section.